FAQs

Q: When will my order be shipped?

A: We typically ship orders from our warehouse in the United States within 1-2 business days after confirmation. The delivery time for items is usually 5-8 business days, depending on your location. Once shipped, you will receive a confirmation email containing tracking information.

Q: Do you offer local delivery services？

A: Yes, we ship from our warehouse in the United States and provide local delivery services. The delivery time for items is 5-8 business days, depending on your location.

Q: Can I return the product after receiving it?

A: Yes, we accept returns that meet our criteria. Please refer to our return policy for more details.

Q: How is the shipping cost calculated？

A: We offer free shipping for orders over $59.99. For orders under $59.99, we charge a fixed shipping fee of $4.99. Please note the total amount of your order at checkout to enjoy the corresponding shipping discount.

Q: Are products covered by warranty?

A: Yes, our products typically come with manufacturer warranties. Please refer to each product page for more information about warranties.

Q: How can I contact customer service?

A: You can contact our customer service team via email or live chat. Our working hours are Monday to Friday, from 9:00 AM to 6:30 PM.

Q: Do you support cash-on-delivery (COD) service?

A: Currently, we do not support cash on delivery (COD) service. However, you can choose from various online payment methods. We accept credit cards, debit cards, PayPal, and other payment options.

Q: Do you support multiple payment methods?

A: Yes, we accept multiple payment methods including credit cards, debit cards, PayPal, and others. You can choose the most suitable payment method during checkout.

Q: How do I know if my order was successful?

A: You will receive an order confirmation email after successfully placing an order. You can also log in to your account to check the order status.

Q: Do the products meet safety standards?

A: Yes, all our products comply with local and international safety standards. We only provide certified high-quality products to ensure your safety and satisfaction.